Terms & Conditions

Confirmation

Shortly after you have placed your order you will receive a confirmation e-mail from us. We recommend that you go over your order and save your order confirmation if you need to contact our customer service. Please let us know right away if you don’t agree with the order.

Delivery

If the item is in stock, the delivery within Sweden is between 3-5 business days and the delivery time for the rest of Europe and rest of world is 5-7 business days, exception around holidays where it may take a few more days. If the product you are ordering is not in stock, it will be stated on the product page when we expect the product to be available again. The estimated time for availability does not include any delays that might happen with the delivery. All our deliveries are made by Postnord and the products sent as a letter directly to the address given when ordering. Reused Remade is not responsible for any errors regarding stock.

Shipping fee by country

All shipping costs are to be paid by the customer and fulfilled by Postnord. The products will be sent as a letter.

  • Sweden: 49 SEK
  • Rest of Europe: 10 EURO
  • Rest of world: 15 EURO

When you order from countries outside the European Union, you will need to pay import tax and duty according to the local rules in your country at the delivery of your order. Your order will therefore not include Swedish VAT.

Price and payment

Every product is shown including tax. You can see the total price including all fees (except tax and duty when ordering outside of the European Union), taxes, shipping and method of payment in the shopping cart. Our partner Klarna guarantees that every purchase will be safe and that your card information is protected. We accept Visa, Master Card and American Express through Klarna. Swedish customers also have the option of paying with Klarna. You will be charged an extra fee of 39 SEK if you choose to pay with Klarna.

Returns, exchanges and money-back guarantee

You have the right to return your products within 14 days given that the products are returned in original condition and are unused, i.e. that they are not used, all original labels, tags and seals remain on the product as when you received the goods. Returning a product is to be done on the expense of the customer. Reused Remade shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned to Reused Remade. Reused Remade will pay to send replacement products if the product is return due to defaults in the product. Returned products/services are to be sent as letters or postal packages, not as COD. Always enclose the original packaging and designer tags.

If the order is not returned within the 14 days, the freight back to the customer is to be done at the customer’s expense.

Return address: Reused Remade, Karlavägen 26, 114 31 Stockholm, Sweden. All packages sent to Reused Remade must have a valid tracking number.

Transport damage or lost in transit

All Reused Remade products are insured against theft and damage while the product is in transfer. When the transfer is complete and the customer has received the package it is no longer under our insurance. If a package is damaged at arrival, please contact us immediately. Please note: when making and international return or exchange, always state “for exchange” on the package. Without such notice, the package is at risk for additional costs for customs and taxes. Reuse Remade does not cover any of these costs.

Colours and images

Please have in mind that we cannot guarantee that our pictures will exact reproduce the true appearance of a product. However, we are doing our best in having pictures that are as accurate as possible.

Force Majeure

Reused Remade is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements.

VAT number: SE559077498901. For any further information or questions please contact us at hello@reusedremade.com.

 

Privacy policy in compliance with GDPR – General Data Protection Regulation

Reused Remade cares about your privacy and personal integrity and which means that we collect and handle your contact information with the uttermost care with your integrity in mind. This policy describes how we collect and use your personal contact information within all our services. It’s important that you read and understand our policy before you use our services.

 

Information collected

We collect personal data in order to mail out products ordered from our web site. Our payment partners are responsible for the data they might collect from our customers and we urge our customers to read their policy/policies. You can at any point given change your data by contacting us. We don’t sell or disclose your personal data to third party.

  • Contact information such information is name, address, e-mail and cell phone number.
  • Information about products you bought from us.

 

What do we do with the data collected?

Use of information collected Legal grounds
To complete and send products ordered through our web site. Completion of agreement.
To send out information by e-mail (not as part of marketing). Completion of agreement and justified interest.
Our main purpose is to communicate with you through marketing activities such as newsletters and alike. Justified interest.

 

Your right to access, correct, delete or complain

  • You have the right to get a copy of your personal information.
  • You have the right to correct wrong or non-completed information about yourself.
  • You have the right to ask to be deleted when the information is no longer necessary to complete legal binding agreements.
  • You have the right to file a complaint with the proper authorities.

 

Cookies

We use cookies on our site. You decide the scope of cookies in your computer settings. Please note that you need align all your computers according to you preferences for cookies.

Our checkout solution is provided by Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) and uses cookies when you use Klarna’s checkout. The exact cookies and purposes for which they are used can be found here: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf

Customer service

For any questions, please contact us via email hello@reusedremade.com. It may take up to 48H for us to reply.