Shipping & Returns
SHIPPING & RETURNS
We offer home deliveries all over Sweden with a delivery time within 2-5 business days.
Deliveries within Sweden are shipped by Postnord.
If you live elsewhere and wish to purchase our products, please send us an email at email@example.com .
Sweden: 49 SEK
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
Reused Remade AB
Östermalmstorg 1, 3rd floor
SE-114 42 Stockholm
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at email@example.com.
DAMAGE AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.